I met up with my girlfriend and a load of her friends from work for a couple of beers before we went in there. When we arrived, things started to look a little dubious; waiters were walking around dishing out some kind of shot drink at £3 a time and the place seemed to be completely full of stag and hen parties.
Although the menu didn’t have that much on it for vegetarians, I didn’t really mind – the grilled vegetable fajitas in a pesto sauce sounded quite good. When our food finally arrived, I wasn’t the only disappointed one – two of the dishes were cold, two were non-existent and one – massive mushrooms coated in a blanket of melted cheese – was something that we hadn’t ordered. All of this is fine and has happened before – everyone makes mistakes. However, when one of us told the waitress that we hadn’t ordered the dish and that we were waiting for two vegetarian fajitas, she walked to the other side of the table and presented it as one of the missing dishes! We had to argue with her that it wasn’t our order!
When it finally came, the food was pretty moody – the massive slices of courgette and aubergine had never been near a jar of pesto in their lives.
A couple more slaps in the face came when the bill was put on the table before we had even finished eating and we were told that we had to vacate our table as it became part of the ‘VIP area’. Honestly.
We ended up complaining to the manager and I told him that we weren’t prepared to pay any service charge, which he accepted…and then didn’t bring us any change.
Our organiser did a brilliant job of arranging a night out for everyone and we did have a great time – it’s just a shame when restaurants seem to go out of their way in trying to spoil your evening.
Apparently this is true; legally we do not have to pay the full bill if we are unhappy with the service. The amount you pay at a restaurant represents the food + service. Therefore if you feel you have received a poor service, provided you have pointed this out to the management, you can leave a norminal amount of money, which you feel represents the value of the food, and leave the restaurant. Obviously I would recommend taking proper legal advice before trying this strategy.
If you had seen the size of the manager I reckon you would think twice about not paying! Seriously – do you know anyone who has done that?