
Four days in London followed by Friday at home. The main event of the week was attending the Gartner CIO Leadership Forum on Tuesday and Wednesday, held in the Intercontinental Hotel, right next to The O2. I really enjoyed the event. It felt like less of a commitment than heading to Barcelona for the four days of the annual Symposium, and also benefited from being a smaller-scale event so that you kept seeing and bumping into the same people all the time. The content was also much more focused and relevant.
Being at the conference meant that I had to fit everything else into the remaining three days. It felt doable this week.
This was a week in which I:
- Got lots out of the CIO Leadership Conference.
- AI was, of course, the most prominent subject throughout the two days, although there seemed to be some acknowledgement that driving value out of AI investments seems to be trickier than people first thought. It was great to find out through Graham Waller’s opening keynote presentation, and a roundtable discussion later that day, that our approach of investing in literacy alongside licences seems to be the way to go.
- Mary Mesaglio’s presentation on How AI is Changing Human Behavior and What To Do About It was a refreshing take. The big, generic takes of ‘AI will take all the jobs’ or ‘AI won’t take your job, people using AI will take your job’ are well known, but I don’t hear many people having the more nuanced discussions such as what AI will do to traditional career paths and talent pipelines. If an LLM is equivalent to having ‘an enthusiastic intern’, what does that mean for the pipeline of enthusiastic interns? Mesaglio’s presentation asked many provocative questions like this. Superb.
- I attended two sessions hosted by Christie Struckman, the first on using social intelligence in ‘high-stakes’ moments, and the second on Making Culture Change Stick. She made a great point that we often denigrate people working in silos, but don’t often stop to look at how that group of people have been tasked with their role — sometimes it literally is to focus on something in a silo and ignore all of the other noise.
- Christian Stephan gave me some good ideas in his presentation on 5 Ways to Innovate With Scarce Resources.
- Erick Brethenoux gave a good overview of an AI Governance Playbook.
- At the Gartner Symposium in 2023, Rob O’Donohue’s presentation on Neurodiversity was a personal highlight for me. At this conference he was talking about The Art and Science of Motivation.
- Leo Brenner gave some guidelines on Navigating the Psychology of Organizational Change that included some useful models and things to think about.
- I’m not sure about Nate Suda’s guidance on where to focus for maximum impact from generative AI. The model he presented seemed to be oversimplified.
- We also had a keynote speech from Tim Harford on How To Make The World Add Up. Someone bought me a copy of his book a couple of years ago and it is sitting in my unread pile, so it was good to get a bit of an overview of what it is all about. I much prefer this type of keynote speaker, someone that has some relevancy to the topic of the conference, than the big star names such as Martina Navratilova and Arnold Schwarzenegger, no matter how amazing those individuals are.
- I noticed how many people are now recording talks that they attend. Ten years ago, people sitting in the audience took photographs of key slides that they wanted to save. Nowadays it is easy to spot someone recording the talk on their phone, sometimes directly transcribing it via an AI-enabled app. I wonder how many times each day I am recorded without knowing about it? It all feels a little Black Mirror. I have Siri turned off on my devices and don’t have any voice assistants enabled in the house, but it feels futile when everyone else has their voice recognition on by default. And now Amazon will soon start processing all Alexa recordings in the cloud, because (of course) AI.
- A vendor sales rep annoyed me by doing a ‘fly by’ scan of my badge in order to get me onto his company’s mailing list, without my consent. He looked sheepish when I told him that yes, I did mind if he scanned me. It’ll be interesting to see whether he deleted my details, or I start getting spam from his organisation.
- We had a lovely Financial Services dinner hosted by the conference organisers, giving me an opportunity to meet CIOs from other companies.
- There was a funny moment where two people I know emerged from one of the conference event rooms as I was going in. Gartner had paired them up as they have similar challenges in their roles. They both said hello to me at the same time and then turned to each other in surprise, not realising that the other person also knew me. One is a colleague I worked with 20 years ago and the other was a previous boss of mine at another company.

- Wandered into a long impromptu end-of-day meeting in the office with a bunch of people from our department. It was the kind of meeting that wouldn’t have happened if everyone was working from home. As we talked, we pulled in other colleagues who were wandering by in order to ask them specific questions related to our discussion. It was very illuminating and gave us plenty to think about.
- Met with our audio/visual vendor to continue to push forward with the design of our shared meeting room floor. We are narrowing down our options, and still have some testing and costing to do before we settle on a final design.
- Had lunch with our CTO to agree how we could move forward with implementing our physical environment monitoring platform in our shared space.
- Met with the organisations involved in our construction project to agree what work is outstanding, when it is likely to be completed and when we will pay for it.
- Had our fortnightly Microsoft Copilot working group where a colleague gave an excellent presentation on how to construct better AI prompts.
- Completed the annual review process with my team.
- Caught up with the recording of the Information Risk Steering Group meeting that I missed as I was at the conference.
- Met with the team that are working on our document management project. We’ve agreed next steps as well as how we will monitor the work.
- Was told that I have won a major internal award for the work that I did last year. It’s an honour to be recognised, but the award is bittersweet. Although I was the face of our major programme, everything we achieved was a result of the work done by our brilliant team. The way the recognition programme works is that there are a number of individual winners and one team winner; it should probably be the other way around.
- Had a conversation with a friend that reinforced to me how much people are living in their own confirmation-bias information bubbles. At the CIO Leadership Conference there was so much discussion about AI. I wonder whether it would be just as immediately useful for CIOs to have content about the impact of social media and information bubbles on their teams.
- Fielded a request for AI-enabled earbuds that perform voice translation in real-time. I can see the massive Star Trek-like benefit, but they are probably a privacy bin fire.
- Had an issue with Backblaze backup on my personal laptop where it suddenly told me it had stopped working. Apparently, my ‘bzfileids.dat’ file had gotten too large to process. This didn’t sound good. I dug around on the web and found a ridiculous solution written by Backblaze themselves where they suggest that you delete your backup and start all over again. There was no way I was about to do this, leaving me exposed without a cloud backup while the process ran from scratch. The problem seems to have been around for years. I decided to open a problem ticket. A support engineer got back to me promptly with this advice, which seemed to do the trick. (But that I had to email them to discover these details doesn’t seem right.)
Yesterday, Backblaze encountered an issue impacting a subset of our users running the Backblaze Client on MacOS. We’ve identified a remediation process that should only take 5-10 minutes to complete. Please follow these steps:
- Please follow this link: https://secure.backblaze.com/update.htm
- Download the installer for your computer.
- Please do NOT uninstall Backblaze.
- Restart the computer. Please DO NOT skip this step.
- When the computer is up and running, open the installer and click install now.
- Restart the computer one more time.
- Open the Backblaze application on your computer by clicking on the Backblaze icon in the Menu Bar then selecting Backblaze Preferences from the top of the list
- Hold down the option key on your keyboard and press the Restore Options button in the application
- Let the process run for three to four hours
This process will resolve the issue that displayed the “Your bzfileids.dat is too large” error pop-up. Please let us know if you have any additional questions or if any of the above steps do not appear to work as expected and we’ll be glad to assist.
- Skipped the weekly Saturday morning bike club ride as it was forecast to drop below 2°C overnight once again. I also had a lot to get done that day, so a shorter indoor ride seemed like the best idea.
- Thoroughly enjoyed the first F1 race of the new season. The new crop of rookie drivers seem to be a real bunch of characters. They were thoroughly tested by the conditions; hopefully it will make them stronger.
Media
Podcasts
- Keir Starmer is looking at cutting benefits for people deemed ‘unfit for work’. I hate the way that cutting benefits for the most vulnerable people in society is being presented as a ‘moral imperative’ to fund our planned increase in defence spending. I suspect that doing this kind of thing will drive people away from the Labour Party. Why vote for Labour if you are going to get some flavour of the Conservatives or Reform?
Articles
- Interesting LinkedIn post from Greg Jeffreys on “Why did 21:9 displays never really take off” for Teams Meeting Rooms?
- The Financial Conduct Authority and Prudential Regulation Authority are dropping diversity and inclusion rules for firms that they regulate. I hope this isn’t the start of a wider rollback of DEI initiatives in the UK.
- If the problem isn’t DNS, it’s likely to be certificates.
Audio
- Heard the super fun Cansei de Ser Sexy by CSS for the first time at the WB-40 Album Club. Two people knew of them and had heard the album; the rest of us didn’t know they existed.
- After much soul-searching, I picked Roxette’s Tourism when I hosted Album Club on Friday night. I first heard this album in 1994 when I bought a copy on tape on holiday in Bulgaria. It cost me less than £1. It didn’t take me long to fall in love with it. Roxette were best when they didn’t over-produce their music, and this is a lovely melancholy record that was made as they travelled the world on their Joyride tour in the early 1990s.
- Hat tip to my friend Ray for this tour of London via old music videos.
Web
- Sharon O’Dea was back to calling out companies in response to their International Women’s Day posts on LinkedIn. This is fearless speech.
Books
- Finished reading both Fearless Speech by Mary Anne Franks and The McCartney Legacy Volume 2: 1974–80 by Allan Kozinn and Adrian Sinclair. I have some write-ups to do.
Next week: Meeting up with the other big chunk of our team.