Weeknotes #298 — Events

The busiest, most stressful week I’ve had in a long time. On Sunday evening I flew to Barcelona to attend the annual Gartner IT Symposium/Xpo. I’d booked the trip months ago, and at that time it was due to take place after our last major programme milestone of the year. But our timeline had slipped and that milestone moved to the Monday following the event. So I found myself at the conference while the project team navigated a variety of last-minute issues without me.

It was very difficult to focus and concentrate while things were happening back at home. At one point I left a session as I needed to make a phone call, and later squirmed in my seat as a keynote overran into time where I was due to be in a project meeting. Added to this was the drama of the US election; I went to bed on Tuesday night after watching CNN for a while, had a restless night, and then woke up to find that Trump had walked it. I’m still having random moments of shock, disbelief and despair peppering each day.

Last year I went to the conference by rail, but my need to get back to the office and my experience of trying to work on the train put me off doing the same thing again. The catastrophic weather system in Eastern Spain was persisting, which meant that we were kept on the ground for two hours after boarding our plane at Heathrow as they waited for the area around Barcelona to clear. The delay meant that the in-flight food cart was in high demand; it never made it to where was sitting at the rear of the plane before we started our final approach to land. I ended up at my hotel just before midnight, having to find something to eat from a little shop nearby.

The first keynote presentation of the week always has maximum attendance. Like last year, the main auditorium was full, so I ended up watching it in a second giant room via a live video feed.

Getting ready for the first keynote presentation of the week

Ten minutes in to the presentation, it sounded as though the fire alarms were going off. I wondered how the presenters would cope, but they just carried on. It turned out that the noise was the collective sound of thousands of smartphones, all of which had received a government alert that warned of torrential rain that was heading our way. As I sat in sessions throughout the morning, I could hear the thunder outside the conference centre. Later I learned that rain flooded the airport and roads around Barcelona, but we seemed to dodge the worst of the impact.

Hearing thousands of phones go off at the same time is pretty scary

This year our subscription meant that I had access to the CIO Lunch on the first three days. These lunches are held in the giant overflow hall. You wander in and get directed to an empty seat by a small army of staff with illuminated marshalling wands, say hello to your immediate neighbours at your table and then tuck in. It was an incredible operation; setting this many places and switching people from their starters to their hot main courses was amazing to watch.

The first of three CIO lunches

Each day, as people tucked into their desserts, we settled in to hear from a guest keynote speaker on the stage in the room. The first of these was Carla Harris, who ended up being my favourite speaker of the entire event. Her talk was called Lead to Win: How to Be an Impactful, Influential Leader in Today’s Environment, but the title didn’t really do it justice. She weaved a wonderful narrative about her time at Morgan Stanley, where she continues to work, and what she has learned about effective leadership.

Introducing the first lunchtime keynote speaker

Versions of talks from most keynote speakers are usually available on the Internet, and Harris is no exception. Here she is talking to an interviewer in December 2022 at the Wharton School:

Most of each day at the conference is filled with short presentations, in rooms of all shapes and sizes. Some of these were really valuable, such as Laurie Shotton’s presentation on a framework for evaluating emerging technologies, Tom Scholtz’s 3 Essential Tactics for Mastering Board-Level Cybersecurity Presentations and Kevin Smith’s How New CIOs Can Accelerate Their First-Year Impact and Value as an Executive and Functional Leader. Others, not so much.

Last year, ahead of my first Symposium, I spent ages agonising over which talks to sign up to in the Conference Navigator app, trying to avoid any timeline clashes. This year I took a completely different approach, adding everything that looked even remotely interesting to my personal agenda. Typically I would then have a choice of three or four sessions to attend at any given slot throughout the four days. I’d make a just-in-time decision based on downloading and skimming through a copy of the slides for each of the sessions in the app, making a call on what I thought would be most valuable one to go to.

I also had access to some ‘CIO Roundtable’ sessions, which were peer-based conversations led by a Gartner facilitator. These were valuable but too short, particularly one on the use of Generative AI in Banking which was just getting warmed up by the time we had to stop.

At a Roundtable session on AI Governance we were deep into a fascinating conversation about ethics when, ironically, I spotted that the CIO sitting next to me was recording the audio of the conversation on his phone. I spent the rest of the session wrestling whether to say something about the ethics of recording without people’s consent, versus the fact that anyone could be recording any of us at any time, and it being incumbent on us to not say anything that we wouldn’t be happy sharing in a public forum. I didn’t say anything at the time, and I’m not sure that was the right thing to do.

In another lunchtime keynote we heard from Martha Lane Fox on Strategic Leadership in the Digital Age: Driving Innovation, Inclusion and Impact. She told us that McKinsey had published a report on how long it will take for different industries to reach parity between the sexes. For technology, the answer was ‘never’ — we’re actually standing still or going backwards.

Some of the sessions felt as though they were there just for the ‘wow’ factor as opposed to being actually useful. It was amazing to be in the same room as Arnold Schwarzenegger (and to hear him quote lines from Kindergarten Cop), but I don’t think he offered any insights that I will take back to my day job. Gartner had originally announced that Jensen Huang would speak — which would have been great, and very relevant — but Schwarzenegger replaced him in the build-up to the event.

Arnold Schwarzenegger talks to a packed auditorium. You had to get there early to get a seat.

The main auditorium is a gargantuan space

At Monday night’s drinks reception they brought Ruud Gullit in, simply for the purpose of having photos taken with him. I posed for a photo without us speaking a word to each other, and wondered if he even knew where he was.

Ruud Gullit, still smiling after having hundreds of photos taken with random CIO types

I was excited to hear Malcolm Gladwell’s keynote talk, but a few days after the event I find it difficult to recall the key points.

Malcolm Gladwell giving his guest keynote

Mick Ebeling gave an inspiring talk on the work that he has done to ‘make the impossible not impossible’, including 3D printing low-cost prosthetics in Sudan, enabling an artist with locked-in syndrome to paint again, and helping a jazz pianist with Parkinson’s disease to be able to play the piano.

The final keynote of the week was by digital anthropologist and author Rahaf Harfoush, talking about ‘wellbeing in a constantly connected world’. None of what she said was revelatory, but it was a good reminder to look after ourselves and our teams. As she discussed burnout, I was thinking about another blogger and weeknoter who has been writing about his own experience of this.

I spent most of Thursday working and in meetings instead of attending sessions. I’m hoping to catch up with the recordings of anything significant that I missed. (But I’m also hoping that I don’t encounter this song 1 again, which was played in the countdown to the start of each keynote.)

I’m glad I went, but it wasn’t as impactful as last year. I’m sure that there’s much more that Gartner can do to foster communication and collaboration between CIOs, which would be extremely valuable. They do provide a ‘Peer Community’ app and website, but from my experience most people just want to be in a WhatsApp or Signal group. You need to build trust and friendship, which isn’t easy to do. At dinner on Tuesday evening I spent time talking with an account executive about the WB-40 podcast Signal group and how invaluable it is to me, wondering what the special sauce is that makes it such a successful forum.

One last thought is that Gartner really should start sharing the secrets of their own technology. The conference looks and feels absolutely stunning, with incredible Wi-Fi, breathtaking audio/visual setups and apps that just work. I’d love to learn how they do it.

Aside from the Symposium, this was a week in which I:

Contributed a written section to our quarterly board report.

Updated a report for one of our next Governance Committee meetings.

Prepped for the programme Steering Committee and ran the meeting.

Fielded a variety of last-minute issues on the programme as we got ready for our go-live date.

Prepared and rehearsed a short speech to make to our staff on Monday.

Went for a run in Barcelona but quickly hit a problem with my calf again, the same one that caused me a problem when I ran a half marathon a few weeks back. I had to pull up after a couple of kilometres and ended up limping for the rest of the day.

Was very proud of my eldest son who achieved a new 5k PB in Manchester:

Got out with the bike club for the first time in weeks. It was lovely to see everyone again.

Media

Podcasts

Your Undivided Attention have yet another important episode, this time covering how companies are offering AI chatbots as companionship, one of which led to the death of a teenager.

Most of the time when we talk about AI today, we talk about what it can do and not really so much about what it’s doing to us. And when people talk about the harm of AI, of course there are many harms that we talk about like misinformation or deception and many things, but the psychological harm of AI I think is a really, really important topic.

404 Media’s subscriber-only feed had a brilliant interview with Susanna Gibson of My Own Image, where she talked frankly about her experience of experiencing sexual violence through having an explicit video of her shared online. For people that have been a victim of this kind of abuse, it never ever goes away, and they never know when the trauma will re-surface afresh and impact them all over again.

Articles

Ken White’s thoughts the day after the US election.

Paul Graham’s post about the “writes and write-nots” struck a chord with me. “[W]riting is thinking.”

There have been a few things this week that have got me concerned as to whether violence against women, and women’s rights in general, are taking steps backwards. And how technology will play a significant role in this. Heather Burns writes compellingly about this:

It pains me to report that yesterday the voting women of America, and many men too, adopted her as a role model as well, but not as a force for good. They have no intention of having other women’s backs. They want Savita as an exemplar of what can, and should, happen to women every day, everywhere.

They want more dead women, they are already getting them, and they are not going to stop until no one knows their names because there are too many to count.

404 Media also recently wrote about technology used by the US government that can track individual phones. They also covered this story on their podcast. Imagine this now being in the hands of Trump and the rest of the new administration.

Video

This documentary from Channel 4 of the experience of women in Magaluf is simultaneously shocking and completely unsurprising. Coupled with the articles I read above, it left me feeling a little depressed about the normalisation of treating women so dreadfully.

Continued to scratch my Tears for Fears itch with this timely release from Trash Theory:

Books

Got about halfway through My Old Man: A Personal History of Music Hall by John Major. It feels as though a book is the wrong format to learn about these old music hall stars and their songs. A three-part documentary would probably be much more immersive and enjoyable.

Next week: Returning to the office, and getting to see Magdalena Bay again.

Don’t click this link, you’ll end up with a dreadful earworm. You have been warned.