Response hierarchy

It was really interesting to read Michael Lopp’s latest blog post showing his relative probability to respond to an incoming communication based on the medium through which it is sent:

…I realized that I had updated the prioritized hierarchy to how likely I will respond to a piece of communication. From least likely to most likely, this is the hierarchy:
Spam < LinkedIn < Facebook < Twitter < Email < Slack < Phone < SMS < Face to Face

This struck a chord with me. A while ago I wrote down a list of all of the electronic inboxes that were playing a part in my life as I needed to take a step back and see it all. Discounting the ones that are both from and to myself (namely my unprocessed Drafts entries and my Evernote inbox), my own response hierarchy today looks something like this:

Spam < Flickr comments < LinkedIn < Voicemail < Facebook Messenger < Blog comments < Personal email < Goodreads/Strava comments < Facebook mentions < School governor email < Work email < Phone < Twitter < Skype for Business < Telegram/WhatsApp < SMS < Face to Face

Maybe I am over-thinking it as the comments and mentions don’t always require a response (although the notifications do nag at me on my phone and I have a lingering guilt about not looking at them as often as I perhaps should). Anyway, let’s remove those:

Spam < LinkedIn < Voicemail < Facebook Messenger < Personal email < School governor email < Work email < Phone < Twitter < Skype for Business < Telegram/WhatsApp < SMS < Face to Face

Lopp’s analysis of each form of communication is interesting. I’m impressed that he manages to get to Inbox Zero every day both at work and home. I get there sometimes, but it isn’t as frequent as I would like.

My hierarchy isn’t always consistent. Voicemails on my mobile from strangers get much less attention than voicemails from people I know, but even then iOS doesn’t do a great job of nagging me about the ones that I have listened to but not actioned. Occasionally I’ll flick across to voicemail and find six or seven that stretch back over the past few months.

I don’t answer the phone to external numbers on my work phone as 95% of the time it is a sales call; unfortunately for those callers I have also removed my work Voicemail so I don’t need to deal with changing the security PIN every month. The value of voicemail is far outweighed by the inconvenience of accessing it — most of the time my missed calls list is sufficient for me to know who to get in contact with. People who really need to contact me in a work context from outside my company will have my email address or mobile number.

Email is fine for business type things but completely broken for ‘proper’ correspondence in that the more important a personal note is to me, the longer I’ll tend to leave it until I find the time to sit down and write a considered, meaningful response. I fully understand that this may be no more email’s fault than it is the fault of the letter-writing paper that also goes untouched in our house. Perhaps the long-form two-way personal communication is dead in the era of instant responses, or only useful when you have a lot to say to the other person and don’t want to be interrupted or get a reply.

We use Skype at work for instant messaging but it is almost completely on a 1:1 basis with barely any shared channels. It feels like a missed opportunity but multiple attempts to get it started have never caught on. Perhaps our company is too small, or we don’t have enough geeks.

Slack doesn’t feature at all as an inbox for me yet — I’m a member of three ‘teams’, none of which are directly linked to my employer. I mainly lurk and therefore don’t get many communications that way.

Twitter used to occupy a giant amount of time but my usage has tailed off significantly over the past couple of years. For a long while it felt like a real community and that I was part of something — I even organised a small handful of well-attended ‘tweetups’ in our town for everyone to meet — but over time I had subconsciously given up trying to keep up and have gone back to reading blogs and books. I get very little direct communication from it and when I do I’m pretty responsive. The main role it plays in my life now is as an aggregation source of interesting things to read via the wonderful Nuzzel app.

It’s interesting to me to write this down as it gives me a realisation of how complicated things are these days and how much of a cognitive burden it is to keep up with it all. It’s no longer sufficient to get to Inbox Zero with my three email accounts and feel that I am ‘done’; all of the others need to be checked and drained as well on a regular basis.

James Alexander Doran, 1920-2011

On Monday we said goodbye to my grandad, James Alexander Doran, who passed away aged 91 years. It was lovely to see so many people there. I had the privelige of being asked to read the two speeches that were prepared by my aunty Di (with a little added from me) and uncle Ronnie and thought I would share them here in case anyone would like to read them again:

It was interesting to find out that everyone celebrated grandad’s birthday on 26 January whereas his birth certificate said he was born on 27 January – my Dad had a similar experience with his birthday being celebrated two days after the actual day for quite a few years until someone stumbled across his birth certificate, so this seems to run in the family!

I also took along some photos of my grandad to the funeral and some of my relatives asked where they could get copies so – here they are:

Four generations of Doran:
Four generations of Doran!

The Dorans plus a couple of Hibberts:
The Dorans plus one Hibbert

The Doran boys plus one Hibbert:
The Doran boys plus one Hibbert

Dad and Grandad:
Dad and Grandad

Nan and Grandad:
Nan and Grandad

We’ll miss him lots.

Stag weekend in Cardiff

I have just had a cracking couple of days in Cardiff on my brother’s stag weekend along with 24 other like-minded fellows. It has to have been the most organized event of it’s type I’ve ever been on – we had a multi-page PDF before we went complete with full venue addresses (hotel, club, karting etc) and were all given business card-size laminated mini-itineraries when we got there. The best man, Chris, even came up with the idea of a ‘stag phone’ – he had a pay-as-you-go phone in his possession with the phone number on the back of all of our obligatory comedy tops, the idea being that fellow drinkers could text the number with our nickname and get us to have a shot.

I’m still a little worse-for-wear some 48 hours after the event. Good times, but I’m glad we don’t do it too often!

A selection of photos can be found on the web courtesy of a fellow attendee. Stag phone results as compiled by Chris are also available. Next stop, the wedding.

Turning 30 on New Year’s Eve

New Year's EveI just had to get this post in before January was over!

I turned 30 on New Year’s Eve and to mark the occasion we had hired The Old Neptune, a wonderful 15th century house in the centre of Ipswich. My wife had arranged everything (wonderful as she is); in order to secure the house over the New Year period we had to get a committed bunch of friends together and book it up in early 2005, which we managed to do. Although at first glance it seemed quite expensive, when divided up between 24 people and paid for in stages it didn’t seem that much.

The place looked amazing on the website and the rooms looked gorgeous. In order to make sure that everyone got a fair chance of bagging one of the bigger/ older rooms, a couple of weeks before we went we put everyone’s name into a bag and made a video of a ‘live’ draw which we then posted on YouTube for all to see.

In reality the place was even better than it had looked on the website. To be able to enjoy the gorgeous front room and fire, lovely big kitchen and the wonderful dining room with so many good friends was just great.

A few of us had organised a quiz for the first night and we had karaoke and dancing on the second (which degenerated into a bizarre hatfest) – it was only by the third evening that I went to bed even vaguely sober!

For my 30th my wife made me a wonderful book with photos from my very early years all the way up to present day – a really great gift.

In the daytime we headed off to some of the lovely surrounding villages for some winter walks and pub lunches – Felixstowe was lovely (cheese and pineapple toasties, anyone?), we had a bite to eat at the King’s Head in Woodbridge and an enjoyable wander around the pretty village of Aldeburgh.

Thanks to everyone for making my 30th such a fun and special one. More photos in the Flickr group.

Antenna

AntennaA few weeks ago my wife and I went along to the wonderful NFT to see Antenna 18, the latest in a long line of evenings where they present a number of music videos and have some of the directors and producers there to be interviewed and answer quesitions from the audience.

We had a great time – two videos that I would recommend viewing are New Me by Jamie Lidell and Geisterschloss by Oliver Laric – both fantastic. In fact, Oliver Laric can be seen in the first video as well – he’s the guy bopping along dressed in white – as it was directed by his girlfriend, Aleksandra Domanovic. Finally, if you haven’t seen the Plan B video to No Good, you should definitely take a look – it’s like Sledgehammer revisited!

It was fab to do something different – London offers so many great cultural events and we don’t go to enough of them. We may well be back!

A strange Friday night at the pub video

Well, it all started with a suggestion from Mat that we meet for a beer after work at The Boat in Berkhamsted. Now that he and Steph are living so close to us we thought that we should be taking more advantage of it by getting out there and socialising. However, Friday night at the pub is always dangerous as everyone is tired and the beers don’t take quite as long as usual to take effect. We had a good time, but…well, I remember taking a video of Mat but I don’t remember it being quite this bizarre. The dangers of alcohol for all to see.

Mat, what on earth were you doing?